Do I get to say, I love Artificial Intelligence again,(as mentioned in the automation blog), or would it be too repetitive? Artificial Intelligence bots have become a business need and can no longer be seen as just a commodity. Bots can serve your business in many ways, including finding the right contact person for the customer query, bringing data together to improve information transparency and clarity, and so much more.

Have you ever visited a really big website and found yourself to be drilling through, what feels like, endless links and pages and information only to feel more perplexed and overwhelmed than anything?

How about finding the right contact information to serve your query? Calling the switchboard, only to be redirected throughout the building without relevant assistance? It is not only frustrating, (and know that you are not alone), but it is also time consuming, and quite possibly leaves you more upset than satisfied. This is but one area where an Artificial intelligence (AI) bot can serve not just you, but your business as a whole.

Allow me to share ChatGPT’s version on the topic briefly outlining the pro’s and cons of Artificial intelligence bots, who also supplied a link to the entire source for you to read should you so wish 22 Best AI Chatbots for 2023: ChatGPT & Alternatives (tidio.com)

Artificial intelligence (AI) bots are becoming increasingly popular on websites as businesses look for ways to improve customer service and engagement. AI bots can help businesses automate tasks, provide 24/7 support, and improve the overall customer experience. Here are some of the key benefits of adding an AI bot to your website:

  • Improved customer service: AI bots can provide customers with instant support, answering their questions and resolving issues quickly.
  • Increased efficiency: AI bots can perform tasks faster and more efficiently than humans, freeing up time for employees to focus on more complex tasks.
  • Cost savings: By automating certain tasks, businesses can save money on labor costs.
  • Personalization: AI bots can use data to personalize the customer experience, providing tailored recommendations and content.
  • Increased engagement: AI bots can engage customers in conversation, providing a more interactive experience.

However, there are also some potential drawbacks to consider when adding an AI bot to your website:

  • Lack of human touch: Some customers may prefer interacting with a human representative rather than a bot.
  • Technical issues: AI bots may encounter technical issues that require human intervention to resolve.
  • Data privacy concerns: Collecting and using customer data comes with privacy concerns that need to be addressed.

In conclusion, adding an AI bot to your website can provide many benefits for your business. However, it is important to weigh the pros and cons and determine if it is the right choice for your specific needs.

Here is my, (no AI), conclusion:

Artificial intelligence Bots can become your online superhero and go-to for your clients when they visit your website. These bots can be an introvert’s best friend and at the same time empower the time focused client when they visit your website. For our customer centric Salty innovation house, we have Zolt, who is a perfect example of an Artificial Intelligence Bot built specifically to serve our business environment and services. Zolt does not operate outside of the set parameters, this brings ethical AI back into our conversation where it should be, and again brings the business enabling tool to top of mind.

#AI #algorithm #websites

Jaylee Venter - Customer Technical Liaison

Part 1

I love artificial intelligence simply because of the amazing things that it can do for people and businesses at large. Of course, being hands on in the world of Artificial intelligence I leveraged the AI offered by ChatGPT to assist me with this blog, which I reviewed and credit checked as far as humanly possible prior to posting the content. The importance of monitoring, credit checking and more by developers and users throughout the world cannot be understated and forever lingers in the back of my mind as someone who advocates ethical artificial intelligence.

Automation is one of my favorite forms of artificial intelligence, and there are many, but automation is a true business enabler. Taking away mundane everyday tasks so that we can better use the time available to us in a working day. Sending weekly reports via email could take up to 1 hour to send, why not automate it? Get back a vital hour of your day so that you may shift your focus to more important tasks, and why not? Here, in this business scenario, artificial intelligence is your best friend, not just to you, but also to the business.

Here is a blog on pro’s and cons of Artificial intelligence automation written by ChatGPT, who also supplied a link to the entire source for you to read should you so wish, The Pros And Cons Of Artificial Intelligence (forbes.com):

Artificial intelligence (AI) is a powerful technology that has the potential to revolutionize the way we live and work. However, like any new technology, it has its pros and cons. In this blog post, we will explore some of the key advantages and disadvantages of AI automation.

Pros:

  • Fewer errors: AI can help reduce errors in tasks that are repetitive or require a high degree of accuracy.
  • Increased efficiency: AI can perform tasks faster and more efficiently than humans.
  • Cost savings: By automating certain tasks, businesses can save money on labor costs.
  • Improved decision-making: AI can analyze large amounts of data quickly and accurately, helping businesses make better decisions.
  • Enhanced customer experience: AI-powered chatbots and virtual assistants can provide customers with 24/7 support.

Cons:

  • Job displacement: As AI becomes more prevalent, some jobs may become obsolete.
  • Lack of creativity: AI is not capable of creative thinking or innovation.
  • Security risks: As AI becomes more sophisticated, it may become more difficult to secure against cyber threats.
  • Bias: AI algorithms may be biased based on the data they are trained on.
  • Dependence on technology: As we become more reliant on AI, we may lose some of our ability to perform tasks without it.

In conclusion, while AI automation has many benefits, it also has its drawbacks. It is up to businesses and individuals to weigh the pros and cons and determine how best to incorporate this technology into their lives and work.

Here is my, (no AI), conclusion:

Artificial intelligence must be viewed, not as an enemy to mankind, but as a tool to be used for enablement. We fear what we do not understand and thus, we must ensure that we empower ourselves to better understand the Artificial Intelligence available to us today in the world. It is also important to Support the initiatives that focus on ethical AI as this will establish the foundational and vital “moral compass” and “does and don’ts” that serves not just businesses worldwide, but mankind as a whole.

#automation #futurefit #smartwebsites

Jaylee Venter - Customer Technical Liaison

AI (Artificial Intelligence) is such a hot topic right now, with Chat GPT and Dalle taking the world by storm. But there is a darker side to AI that we as business owners and decision makers must be aware of.

I am convinced that if you are not yet harnessing the power of AI to protect your digital identities and assets, you will find yourself in a battle that you are not equipped to win.  

The COVID-19 pandemic brought the world to its knees, and it is by far not the greatest threat to humanity in history. We keep doing things the way we always have, not learning from our history and every time disaster strikes, we are unprepared.  

In the previous millennia we could have blamed a lack of knowledge (not knowing that the cats ate the rats that carried the Yersinia pestis which caused the black plague,) as the root cause for the pandemic that decimated humanity's numbers. The root cause was actually the self-entitlement of the institutions in control of masses behaviour. Would the witch hunts still have taken place if the general population had been made aware of Yersinia pestis? 

These are deep thoughts and much to ponder and speculate over, over a glass of Chardonnay.  

The fact is we don’t have those excuses today. We know about Cybercrime. We are exposed to it on Social Media, from the media, that phone call telling you that you have won money that you did not even enter a competition for... 

Just like with a disease, many people are taking all necessary precautions to avoid getting infected, but there are still many who refuse to admit that they can become infected. This behavior not only puts their own health at risk but also increases the risk of spread to others. 

It is crucial to remember that, like a deadly virus, the effects of cybercrime are highly contagious, and anyone can become infected.  

Traditional security is not enough. If you are not fighting AI with AI, you are heading to a gunfight with a knife.  

#futurefit #AI #knowledge #empower

Vanessa Maresch - Empowerment Specialist

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Based in Windhoek, Namibia, Salt Essential IT is one of Africa’s most awarded Microsoft Direct Cloud Solution providers, enabling and supporting clients ranging from small and medium to enterprise.
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