22 August 2023

Bits to Bliss: Navigating the AI Frontier Part 2

Do I get to say, I love Artificial Intelligence again,(as mentioned in the automation blog), or would it be too repetitive? Artificial Intelligence bots have become a business need and can no longer be seen as just a commodity. Bots can serve your business in many ways, including finding the right contact person for the customer query, bringing data together to improve information transparency and clarity, and so much more.

Have you ever visited a really big website and found yourself to be drilling through, what feels like, endless links and pages and information only to feel more perplexed and overwhelmed than anything?

How about finding the right contact information to serve your query? Calling the switchboard, only to be redirected throughout the building without relevant assistance? It is not only frustrating, (and know that you are not alone), but it is also time consuming, and quite possibly leaves you more upset than satisfied. This is but one area where an Artificial intelligence (AI) bot can serve not just you, but your business as a whole.

Allow me to share ChatGPT’s version on the topic briefly outlining the pro’s and cons of Artificial intelligence bots, who also supplied a link to the entire source for you to read should you so wish 22 Best AI Chatbots for 2023: ChatGPT & Alternatives (tidio.com)

Artificial intelligence (AI) bots are becoming increasingly popular on websites as businesses look for ways to improve customer service and engagement. AI bots can help businesses automate tasks, provide 24/7 support, and improve the overall customer experience. Here are some of the key benefits of adding an AI bot to your website:

  • Improved customer service: AI bots can provide customers with instant support, answering their questions and resolving issues quickly.
  • Increased efficiency: AI bots can perform tasks faster and more efficiently than humans, freeing up time for employees to focus on more complex tasks.
  • Cost savings: By automating certain tasks, businesses can save money on labor costs.
  • Personalization: AI bots can use data to personalize the customer experience, providing tailored recommendations and content.
  • Increased engagement: AI bots can engage customers in conversation, providing a more interactive experience.

However, there are also some potential drawbacks to consider when adding an AI bot to your website:

  • Lack of human touch: Some customers may prefer interacting with a human representative rather than a bot.
  • Technical issues: AI bots may encounter technical issues that require human intervention to resolve.
  • Data privacy concerns: Collecting and using customer data comes with privacy concerns that need to be addressed.

In conclusion, adding an AI bot to your website can provide many benefits for your business. However, it is important to weigh the pros and cons and determine if it is the right choice for your specific needs.

Here is my, (no AI), conclusion:

Artificial intelligence Bots can become your online superhero and go-to for your clients when they visit your website. These bots can be an introvert’s best friend and at the same time empower the time focused client when they visit your website. For our customer centric Salty innovation house, we have Zolt, who is a perfect example of an Artificial Intelligence Bot built specifically to serve our business environment and services. Zolt does not operate outside of the set parameters, this brings ethical AI back into our conversation where it should be, and again brings the business enabling tool to top of mind.

#AI #algorithm #websites

Jaylee Venter - Customer Technical Liaison



Based in Windhoek, Namibia, Salt Essential IT is one of Africa’s most awarded Microsoft Direct Cloud Solution providers, enabling and supporting clients ranging from small and medium to enterprise.
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