The Importance of People Skills

We all would like to be treated with respect and kindness every day, but as we all know that is not always the case.

I was distraught the other day about how someone spoke to me and treated me.

Anyone would do anything to keep their customers happy and keep their stress levels to a minimum. As a supplier, Salt would go out of their way to keep their Customers happy, showing some appreciation wouldn’t do any damage or make you any less of a human being.

Though at times there might be a few complications, but not once has that setback stood in Salt’s way of how customers should be treated. In return from the customer’s side to Salt; they appreciate that we (Salties) are always giving/trying our very best.

What happened to me? Why am I writing this blog?

A customer ordered products from Salt, and the order was placed with the supplier.  After the stock was received from the supplier, I had this gut feeling telling me: “It would make the customer very happy if I could deliver the stock today.”

Our amazing finance team then processed the stock items through the systems and I proceeded to  prepare the final invoice.

I drove to their office at 16:00, when I reached the customers office I asked to speak to the Lady whom I have worked with through this entire process. Unfortunately She was out of office – This lady was very understanding as I worked with her this entire time.

I then asked if there was someone else I could explain everything to and who can sign off the invoice, whereby another lady approaches me with a very bad attitude, talks to me like I am not a human being. I stuck out my hand to introduce myself and the company I represent. Undisturbed, she looked at my hand, turned around and started speaking to the receptionist( the lady with the amazing personality just so by the way. I was distressed about that, but wouldn’t let that ruin my day. She turned her back to me once again as I was speaking to her, collected the stock and walked away. At that point, I felt like losing my mind because who does that? In the least, have the decency to tell me “Let me just quickly go put away the stock items and then I will be with you in a few minutes.”

After she returned to the reception desk, she signed off the invoice and walked away. I greeted her with a smile and said, “Have a wonderful day and may the rest of your week be filled with only joy and love.”

Once again, I stuck out my hand, she ignored it and turned to talk to the receptionist again. As I was on my way out, I heard her tone towards the receptionist and saw how she treated her. I honestly felt bad for the receptionist, because no matter what, the receptionist needs to put that behind her, put a smile on and work with clients.

In my experience, I feel that no human being should ever be treated like that ever!

As I got in my car, I was unsettled. I started talking to myself about this matter as I drove back to the office.

Steps you can follow:

  1. Always answer your phone with a smile.
  2. No matter how upset a customer is, try to keep them calm and ask what else you can do for them.
  3. Don’t treat others exactly like they treat you.
  4. Always have an understanding mind.
  5. Don’t use foul language.
  6. Greet people appropriately (Handshakes/Introducing yourself etc)
  7. Don’t show any form of attitude/anger/frustration/irritation etc.
  8. Be proud of the company you work for and don’t be ashamed to show it.
  9. If plan A fails, there are plenty of other letters left in the alphabet.
  10. Find a coping technique to help you keep you composure.

Ps. Treat others like you would want to be treated.

#OnsGeeOm #TheSelfieSaltie #ThursdayTip #BeKindAlways #PeopleSkills #Respect #Manners #SaltEssentialIT #Smile

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